Refund Policy

Last updated: February 27, 2026

Thank you for purchasing services from Al Hareth International. Since we provide non-tangible services (consultations, bookings, or online services), this refund policy explains your rights and options regarding refunds.

1. Service Type

All services provided on this website are digital or remote services. This means there are no physical products to return.

2. Cancellation and Refund Eligibility

2.1 Full Refund

You may be eligible for a full refund in the following circumstances:

· Before Service Commencement: If you cancel your booking before the service has started or any work has been initiated.

· Technical Failure on Our Part: If we are unable to deliver the service due to technical issues on our end and cannot reschedule within a reasonable timeframe.

· Failure to Contact: If we do not contact you within 48 hours of your payment to schedule the appointment .

2.2 Partial Refund

Partial refunds may be considered in these situations:

· Work in Progress: If work has commenced but not completed, we will deduct the value of work already completed and any non-recoverable third-party costs .

· Rescheduling Issues: If you need to cancel after scheduling but before service delivery, a partial refund may be issued minus administrative fees.

2.3 No Refund

Refunds will not be provided in the following circumstances:

· Completed Services: Once the service (consultation, meeting, or digital report) has been fully delivered.

· Digital Reports: Once digital reports or documents have been sent to your email address (within 1 to 3 working days after appointment) .

· Change of Mind: Cancellation due to change of mind after the service has been scheduled or commenced .

· Client-Related Issues: Failure to attend a scheduled appointment without prior notice, or delays caused by the client (e.g., late feedback, unavailability).

3. Digital Products and Reports

Due to the electronic nature of digital content:

· Once a digital report, document, or file has been delivered or downloaded, it is generally non-refundable .

· If you experience issues with file access or quality, please contact us immediately, and we will try to resolve the problem or provide a replacement .

4. How to Request a Refund or Cancellation

To request a refund or cancel a service, you must:

· Submit a written request via email to info@alharethintl.com

· Include your full name, order number, payment date, and detailed reason for the request .

· If cancellation is due to our failure to contact you, please mention this clearly.

5. Refund Request Process

Upon receiving your refund request:

· We will acknowledge receipt within 2 business days .

· We will review the request against this policy and the specific circumstances.

· We will provide a written response within 5-10 business days .

6. Refund Processing

If your refund is approved:

· Refunds will be processed using the same payment method used for the original purchase .

· Processing times vary by payment provider:

· Credit card refunds: 5-10 business days

· Bank transfers: 3-7 business days

· Other methods: 5-15 business days depending on provider

· You will be notified via email once the refund has been initiated.

7. Non-Refundable Third-Party Costs

Please note that any third-party costs paid on your behalf (such as domain names, SSL certificates, software licenses, or platform fees) are non-refundable once purchased .

8. Chargebacks

If you are considering a chargeback, please contact us first. We are committed to resolving issues directly and quickly. If a chargeback is raised, we will provide evidence (order details, communications, delivery confirmation) to dispute it .

9. Contact Us

If you have any questions about this Refund Policy, please contact us:

Email: info@alharethintl.com

Phone: +97150513406